Lead, Branch Operations

Gi Group is one of the world’s leading human capital solutions and services providers, offering services in various domains of talent acquisition and management.

We offer Temporary and Permanent Staffing, Site Managed Services, Search and selection, Domestic and International Recruitment, Recruitment Process Optimization (RPO), Executive Search, and HR Consulting and training. We have direct and indirect presence and strategic partnerships in 50 + countries across Europe, Asia, America, and Africa. India is a key country for Gi Group, and we have been present in India since last two decades, helping clients implement highly crucial projects by hiring and managing great talent. In India Gi Group actively works with customers across the country through a network of offices in 10 major cities. We help organizations achieve accelerated growth by helping them acquire the right kind of talent and providing them with a continuum of staffing solutions, from short-term to long-term and incidental to strategic, for organizations of all sizes and across multiple locations.

At Gi Group, our Temporary and Permanent staffing business Global Practice, we are inspired by the people we work with. Our aim is to make the world of work more enjoyable for everyone and we are working towards this by making the job search easier for candidates and helping clients reach their business goals quickly and efficiently.

We are looking for dynamic, experienced, and growth-oriented staffing industry professionals with strong competence in driving operation management, client relationships, payroll, and account management. This is a Lead role with the responsibility of Branch Operations.

Achievement of gross margin targets

• Achieve the assigned gross margin targets through service delivery excellence for assigned clients.
• Managing and meeting the budgeted goals of the assigned clients.

Effective Service Delivery

• Ensure effective management of onboarding to exit associate lifecycle with minimum escalations/gaps.
• Supporting the assigned team to effectively managing day-to-day operations/payroll queries.
• Effective key client management and ensuring minimum gaps.
• Present customized solutions that align with the client’s objectives and deliver tangible business value.
• Ensures that the solutions sold to clients are executed by the team efficiently and methodically.
• Ensures efficiency and efficacy of the service processes for the assigned clients.
• Manage and control client escalations.

Key Account Management and Farming

• Manage relationships with key decision makers and influencers with the mid-large accounts in the Branch.
• Identify the decision-makers, understand their pain points, and present our solutions to gain/increase share of wallet.

Solution Customization

• Collaborate with cross-functional teams to tailor service offerings to meet the unique needs and requirements of clients.
• Present customized solutions that align with the client’s objectives and deliver tangible business value

Education:

• Bachelor’s degree in business management / Marketing, or a related field (Master’s/MBA preferred).

Experience: 4-8 Years

Role Competencies & Skills

• Proven track record of successful Staffing operations management role, with demonstrated ability to manage clients effectively.
• Good communication and interpersonal skills.
• Self-motivated and results-driven, with a passion for delivering exceptional customer experiences.
• Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions.
• Adaptability and resilience in a fast-paced, competitive environment.

Languages

• English and Local Language

Join our team and contribute to our growth by expanding our corporate client base and driving revenue. If you are a dynamic professional with a proven ability to build relationships, manage clients, and ensure smooth staffing operations, we invite you to apply and be a key player in our success.