GLOBAL IT HELP DESK INTERN – Italy Based

At Gi Group Holding we want to make the world of work a more sustainable and enjoyable place for everyone. From HR to Finance, our team is made up of talented people with different skills who come together to transform the recruitment industry and change lives for the better. Join us and you will enjoy the freedom, support and opportunities that come with being part of a global business.

In this role, being part of the Global IT Team, you will get to make a positive difference to people’s lives by supporting our company’s users for the business applications in use.

As Global IT Help Desk Intern, your key responsibilities will include:

• Provide support  to business users for business applications in use, through different modes (phone, email, chat, ticketing system).
• Analyze and solve problems reported by users, documenting the solution adopted and providing feedback to the user.
• Collaborate with other team members to solve more complex problems and improve support service.
• Contribute to the updating and maintenance of the technical documentation (wiki, manuals, guides) for the applications in use.
• Test new versions of applications before release, identifying any bugs and reporting to the development team before going to Production.

• Degree in Scientific subjects or equivalent.
• Good English, both written and oral.
• Basic knowledge of how applications work.
• Passion for the field of IT and business applications.
• Interest in going beyond the reported issue, understanding why it occured and how to solve it.

Our rapidly evolving business offers the opportunity to be part of a dedicated and passionate team who work together to make a positive impact. As part of the Global IT Team, you will get to work with people from different countries and business areas, putting your ideas into action.
This is an exciting time to join the Global IT Team. So, apply now and take the first step towards changing people’s lives for the better, including your own.

Workplace: Milan, Italy – Global HQ (Hybrid work)
Internship